Reviews

“Our True reach-in on the sauté line died at 4pm on a Friday with the box full of prep. They were here within the hour, found a fouled condenser and a bad fan motor, and had us cold again before the dinner rush. We didn't lose a single pan of inventory. This is exactly the response a restaurant needs.”

“Got the call from my closing manager that the walk-in was warming. Called their emergency line at 11pm and a tech was on the roof by midnight — the condensing unit had a failed contactor. He had the part on the truck. They understand that a down walk-in is thousands of dollars on the clock. Worth every penny of the after-hours rate.”

“Our Turbo Air pizza prep rail kept creeping over 41 and I was terrified of the health inspection. They found the rail airflow was blocked and the evaporator fan was weak, fixed both, and verified the pan temps with a thermometer. Passed inspection the next week. They clearly know the code, not just the machine.”

“Our Vulcan fryer stopped hitting temperature right in the middle of service. Tech diagnosed a failing thermostat and a tripped high-limit, replaced both with parts off the truck, and — this matters — verified it recovers to temp under load, not just a static reading. Line was firing again within the hour.”